Shipping Information

Please allow 1-2 business day to process, in addition to the shipping times listed below for your selected shipping method.

Shipping cost: Free shipping for orders over £49, otherwise shipping fee is £6.99.

Estimated Delivery Time: Approximately 5-7 working days.

Note: Delivery times exclude weekends and holidays.

A confirmation email of your order details will be sent to you once received. We will begin to process your order as soon as possible, you can also log in to SilkSilky site at any time to check the order status.

A tracking number will be sent to you by email once your item is shipped out.

WHAT SHIPPING CARRIERS DO YOU USE?

- For free/standard shipping: we use your local postal services such as Royal Mail, USPS, Canada Post and LePost.

- For express shipping: Express delivery is temporarily unavailable for European countries

CUSTOMS AND IMPORT DUTIES

Every so often, there are times when extra customs or import duties are inevitable. If you do incur charges, please do not hesitate to contact us.

- Please send us a copy of the customs duties receipt via email.

- A refund will be processed within 3-5 working days upon receiving your receipt.